CSE 171

CSE 171 Homepage
User Interface Design: Social and Technical Issues
Spring 2002

Notices

Be sure to reload pages frequently, because sometimes they are updated frequently! Also, you should check this page frequently for notices. Homework and readings are posted on their respective webpages, not given in class. All webpages are subject to frequent and/or unannounced updates.

The class notes do not cover everything you need to know for this course, and their emphasis may not reflect the importance of material. The notes WILL NOT serve as a substitute for the lectures or the assigned readings! Moreover, the lectures and readings go beyond the text, and are at least as important as the text. In addition, there will be handouts, diagrams on the board, and possibly guest appearances at lectures. In short, all of lectures, notes, text, and other readings are absolutely necessary.

Synopsis

New technologies provide the means to build superb new systems, as well as phenomenally ugly and awkward systems that still fully meet their performance and functional requirements. This course will explore several approaches towards a scientific understanding of basic issues of usability, representation and coordination that arise in interface design and related areas, such as how to best organize complex information in multimedia. There will be some focus on distributed cooperative work and on semiotics. See the course outline for more detail.

We distinguish the following levels of interface design issues:

technology;
ergonomics;
individual psychology; and
social, cultural, and organizational issues.

The course will focus on the last two levels, especially the last, and in this regard will consider the following:

semiotics - the study of signs and meaning, including metaphor;
ethnomethodology - the sociology of ordinariness;
narratology - the study of stories; and
discourse analysis - the study of discourse.

This course will examine a number of case studies, one of which is a system being built at UCSD CSE to support distributed cooperative software engineering over the web. A prototype of this system can be seen at /groups/tatami/kumo/exs/. Some issues here include: how to present proofs as webpages; how to make proofs easier to follow, e.g., by linking formal material to background material; how to motivate difficult proof steps; proof editors vs. proof browsers; and direct manipulation vs. command line interfaces.

Meetings

Monday, Wednesday, 4:40 to 6:00 pm, Center Hall 113

Section ID 434194, Section A00

The discussion section is Friday, 3:35 - 4:25, in CSB 001

My office hours are 6:00 to 6:20, Monday, Wednesday, Thursday

The class TAs are Fox Harrell (office hours 12:30 to 1:30 on Tuesdays, in APM 3449D), and Tony Lee (office hours 2:30 - 3:30 on Thursdays, in APM 2331).

Books

The only required book is Shneiderman; other required readings will made available on the web or handed out in class.

Designing the User Interface, Ben Shneiderman, Addison Wesley, 1998 (third edition). ISBN 0-201-69497-2.

This is available through the Coop Bookstore (in the old student center - they promise it will be cheaper) and the UCSD bookstore; it seems to be the best text now available, but we will supplement it in many ways.

Recommended Books

The Way We Think, by Giles Fauconnier and Mark Turner, Basic Books, 2002. ISBN 0-465-8785-X.
Information Visualization, by Robert Spence, Addison Wesley, 2001. ISBN 0-201-59626-1.
Human-Computer Interaction, by Jenny Preece, Prentice-Hall, 1998. ISBN 0-13-239864-8.
Interaction Design, by Jennifer Preece, Yovonne Rogers, and Helen Sharp, Wiley, 2002. ISBN 0-471-49278-7.
Understanding Comics, by Scott McCloud, Harper Collins, 1993. ISBN 0-06-097625-X.

All of these should be on reserve at the Science and Engineering Library. The first is a colorful overview of an important and rapidly developing new field. The second takes a more "classical" approach grounded in cognitive psychology. The third is new and I have not yet evaluated it.

Other Relevant Books

The Design of Everyday Things, by Donald A. Norman, Doubleday, 1988.
Aramis, or the Love of Technology, by Bruno Latour, Harvard University Press, 1996.
Requirements Engineering: Social and Technical Issues, ed. by Marina Jirotka and Joseph Goguen, Academic Press, 1994.
The Humane Interface, by Jef Raskin, Addison Wesley, 2000.
GUI Bloopers, by Jeff Johnson, Morgan Kaufmann, 2000.
Life Stories: The Creation of Coherence, by Charlotte Linde, Oxford, 1993.
The Literary Mind, by Mark Turner, Oxford, 1997.
The Civilization of Illiteracy, by Mihai Nadin, Dresden Univ Press, 1998.
Algebraic Semantics of Imperative Programs, by Joseph Goguen and Grant Malcolm, MIT Press, 1996.

The first book above is an amusing overview of some issues in design, while the second is a fascinating case history of a large design project that failed. The third book is temporarily out of print; it contains essays on various social aspects of computing. The book by Linde goes into stories in great depth, while the book by Turner discusses metaphor and blending in some depth. The book by Nadin treats the relevance of semiotics to design, among other things. The UCSD bookstore should have a few copies of the last book, for those who want to go deeper into the algebraic aspect of algebraic semiotics. We will use these books very little, but some of you may want them for further enrichment.

Additional Information

There will be a homework assignments, quizzes in class at random times, and a final. Homwork will count for 40% of your grade, quizzes for 20% (taking the best 2 out of 3), and the final for 40%.

Reading assignments.
Class notes: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, A.
Homework assignments.
Miscellaneous.

The items in "Miscellaneous" were assembled by the teacher for your interest and/or amusement.

Here are links to the quizes and exams for this and previous versions of this class, and to last year's homepage.

Other Resources

Homepage of the book Designing the User Interface, by Ben Shneiderman, Addison Wesley, 1998 (thrid edition).
Homepage of Interactions magazine, published by the ACM.
The Yale Style Manuual, perhaps the best general style manual available on the web.
The Interface Hall of Fame and Interface Hall of Shame.
Homepage of Ben Shneiderman.
Essays of Don Norman.
The UCSD Semiotic Zoo.
Homepage of Jennifer Preece; see in particular, the subsite on her new book, Online Communities.
Towards a Theory of Ethical Linking, by Jeff White, a rather extreme example of the hypertext medium; lots of links, not much content; i.e., "hyperchaos".
Homepage of Phil Agre at UCLA; many interesting publications on "information studies", plus a good bibliography, and many interesting links.
Homepage of Geoff Bowker, interesting material on sociology of science, including biodiversity informatics, information infrastructure, classification systems, medical records, and more.
Homepage of Leigh Star, interesting material on sociology of science, including boundary objects, classification systems, information systems, and more.

Warning: This is not an easy course; it requires understanding complex and subtle concepts, and applying them to real examples. It is also neither a technical course in HTML, JavaScript, Java, XML, etc, nor a touchy-feely course in web aesthetics; rather it explores various principled approaches to user interface design. You are expected to already know (or be able to quickly pick up) HTML, and to be able to read intermediate level cognitive science, sociology, and philosophy. There will be some programming, and some mathematics will be needed. The lectures will generally discuss topics related to the readings under the assumption that you have already understood the readings. It may be easy to deceive yourself into thinking that you have understood when you haven't, so please take care. The course is oriented towards concepts rather than programming, and many homework and exam questions will have an essay character.

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