7. Some Case Studies and Applications
The first four subsections below apply some of the concepts and theories that we have been studying, while the last attempts to give some practical motivation for studying them.
7.1 A Database Theory Crisis?
In Database Metatheory: Asking the Big Queries, Christos Papadimitriou (a former UCSD CSE faculty member who recently moved to Berkeley) applies falsifiability and notions from Kuhn to computer science, and in particular, to database theory. His main claim is that theoretical CS is now in a crisis. Although this is certainly true in some sense, due to the phenomenal growth and fragmentation of computer science today, I do not think it is true in Kuhn's more technical sense; part of the problem is that Papadimitriou seems to be using the term "paradigm" for phenomena that are much more fine-grained than intended by Kuhn. The example that Papadimitriou gives of a paradigm shift in the database community, namely the introduction of the relational model, seems very good, and I also like his Figure 1, as a graphical summary of kuhn (though I doubt that Kuhn would have approved).
The two diagrams in Figure 2 can be considered actor-network diagrams, although Papadimitriou doesn't use (and doesn't know) this theory; his use of properties of random graphs in this connection is very clever. One could extrapolate a fascinating conjecture from his graph-based discussion of the theory/practice split in the database community, namely that normal science correlates with having a single well-connected "random" graph, while crisis correlates with having several major well-connected subgraphs, between which there are only weak links. However, Papadimitriou's discussion would have been better if the graphs in Figure 2 had some genuine empirical content, instead of being "unspecified."
Papadimitriou also poses the interesting question of what constitutes falsifiability in computer science, and more generally, in a "science of the artificial," but fails to reach a conclusion. Personally, I have doubts about both the notion of falsifiability and that of a "science of the artificial," and so am not very surprised at the inconclusive result here.
7.2 Four Case Studies for Actor Network Theory
In Traduction/Trahison - Notes on ANT, John Law (Department of Sociology, Univeristy of Lancaster, UK) discusses four case studies that apply ANT to various situations, in various ways. The paper is well written, and his comparative discussion is at least as interesting as the case studies themselves, revealing much about the recent evolution and somewhat elusive nature of ANT.
The first case study discussed by Law was done by Madeleine Akrich and concerns technology transfer, a subject on which much has been written; ANT sheds an interesting light on it, since much more gets "translated" during the so called "transfer" than we might expect. This would seem to be a counterexample to naive "diffusion" theories, which claim that technologies transfer simply by spreading out through some milieu. But the work of Akrich shows instead that there can be complex interactions between the source network (in this case, in Sweden), the target network (in this case, in Nicaragua), and the technology itself (a wood waste compacting machine), during which all three may be changed in significant ways. In this case, it is the technology itself that undergoes the most significant alteration, which is somewhat against the spirit of the original "canonical" actor-network theory, from Paris in the 1980s.
The second study discussed by Law, done by Charis Cussins (while she was at UCSD), concerns a medical procedure called "in vitro fertilization." As Law points out, Cussins pays close attention to inconsistency, and in particular, questions whether "objectification" (being treated as an object, e.g., in a medical procedure) is necessarily a bad thing, as is often assumed without much thought. Law also points out that Cussins' approach differs in some significant respects from canonical ANT, which tended towards making things appear consistent, by finding a place for them in a network. Cussins' study shows that time can play a "dialectical" role (involving a "thesis," "antithesis," and (perhaps) a final "synthesis" or resolution), with network relations changing not only over time and actor, but sometimes reversing in motivated ways, as actors look back and re-evaluate. Even what is said to exist (the "ontology") can change over time. Cussins also emphasizes the work involved in making all this happen. The work needed to make things happen is a common theme in ANT, but the "things" involved here are not so common.
The third case study discussed here is by Vicky Singleton, and concerns another medical procedure, the Cervical Screening Procedure (CSP), in the context of British medicine. Singleton points out a large number of ambiguities and ambivalences in the attitudes of both doctors and patients about this procedure, and then argues that these are not a problem for the CSP, but on the contrary, serve to strengthen it. For example, a woman may feel more comfortable with a doctor who is not highly authoritative and authoritarian. This version of ANT differs significantly from canonical ANT in not speaking of enrolling actors and locking them into continuous chains of translation. Instead, it speaks of the utility of actors changing roles and attitudes, and of the utilities of inconsistency and even of exclusion and conflict. However, the inconsistencies are local and effective parts of the network.
One conclusion that Law draws from this and the Cussins study is that in many cases, it may not be possible to tell any single "grand" coherent story of what happened to/in/with a given actor-network; instead, it will be necessary to tell many little stories, which in general will not be consistent with each other. He then "goes meta" (as computer scientists like to say), and claims that ANT now has a similar status, in that it can no longer be told as a single story, but instead has evolved into a set of not necessarily mutually consistent stories.
All this is reminiscent of postmodernism in the version of Lyotard (there are many different mutually inconsistent versions of postmodernism, some of which seem to me a birt crazy). Lyotard speaks of "local language games" (in roughly the sense of late Wittgenstein), i.e., of narrative systems that are not in general mutually consistent.
The fourth case study, by Annemarie Mol, concerns the diagnosis and tratment of arteroschlerosis in the Netherlands (though there is little doubt that the situation is similar in most developed countries). This study perhaps departs furthest from canonical ANT, as it questions the idea that any single coherent pattern actually exists in the data of the study, and Law goes so far as to say
We are in the business of making the objects of our study. Of making realities, and the connections between those realities. Of making the realities that we describe.This is exactly the kind of extreme position that Sokal wants to discredit: that the social scientists are creating the reality they study, not nature itself, nor even the scientists (or in this case, doctors) that they are studying. However, my opinion is that Mol's study only warrants the weaker view that in some cases there may not be any single coherent story, not even a coherent pattern of inconsistency, like that found by Singleton, but rather there may be just an on-going process of forging links and enduring clashes; and given Law's somewhat loose writing style in this paper, it is not even clear that he would himself subscribe to the extreme position of the above quote - in fact, my own view is that he is probably just presenting it as one more possible evolutionary outgrowth version of ANT.
Law uses the term ontology with various prefixes to describe the several variants of ANT that seem to arise here, from "ontological choreography," a term introduced by Cussins for the work of creating coherence, to "ontological patchwork" for situations like those described by Mol. He concludes that ANT is "diasporic" (i.e., spreading out), being "translated" ("traduction"), and in the process, being "betrayed" ("trahison'), i.e., changing in ways of which the originators of ANT might not approve. His final conclusion is that this is a good thing. I would agree with this, for the reason that growth and change demonstrate vitality. As Kuhn's theory says, any good theory will continue to adapt through periods of normal science, and will inspire revolutionary revisions after a period of crisis. The paper of Law would seem to suggest that ANT is now in a period of crisis; personally, I would consider such a judgement premature.
Some social scientists seem to be interested in the sociology of sociology, and in particular, in applying whatever theory they are working on to itself; they often use the word "reflexive" for this, though computer scientists would say "recursive" or "self-referential." The paper by Law, and to a lesser extent the paper by Bowker and Star discussed in Section Section 7.3 below, are of this kind, and in particular, are interested in the sociology of actor network theory, and apply actor network theory to itself. The results are interesting, though at times perhaps a bit difficult to untangle. Reflectivity in various guises is an important theme in the 20th century arts and humanities, as well as science, and can be seen, for example, in the famous drawings of Escher and short stories of Borges; the play "Six Characters in Search of an Author" by Luigi Pirandello is also well known in the modern theatre community, and there are many other examples. In computer science, I have seen language design guidelines recommend that every feature possible should be made recursive.
7.3 Classification, Standards and Databases
In How things (actor-net)work: Classification, magic and the ubiquity of standards, Geoffrey Bowker and Susan Leigh Star (technical report, from the University of Illinois at Champaign-Urbana, 1998 - though both are now at UCSD) give a most interesting discussion of classifications and standards, showing how treating them with ANT allows addressing political and ethical issues, through making infrastructure non-transparent. (Help with the actor-network theory can be obtained from the Section 6.1, and the paper by Law discussed in Section 7.2 above.) This case study considers the Nursing Intervention Classification (NIC), an attempt by nurses to develop a new classification system for their activities that better represents what they see as important, such as comforting patients. Their classification system is a move in the struggle of nurses to fit better into a healthcare environment dominated by HMOs with their heavy emphasis on accountancy. Two sample categories from the NIC are "hope installation" and "humor," where the latter is defined as "facilitating the patient to perceive appreciate and express what is funny, amusing, or ludicrous in order to establish relationships."
From a computer science perspective, I would highlight the ways in which this paper raises important issues about the role databases in healthcare (and other areas). Databases are significant for this study, because they mediate so much of modern healthcare. Classifications and standards are important, because standard representations of classified items are needed in order to enter information into a database. For this reason, the classification of work activities became a key area for debate between nurses and hospital administrators. But even if some administrators believed that something not represented in any database was important, they would still have difficulty in justifying this belief unless relevant figures could be included in the reports that are read by administrators higher up the "chain of translations." However these reports are generated by application programs that run off the hospital databases.
Many facets of an organization's life are reflected in its databases, including the non-representation of certain features. The reason the nurses wanted to get their concerns into the hospital databases is that there is a tendency to regard only what is explicitly represented in such databases as "real," with the rest being implicit, or in the terminology of Bowker and Star, relegated to an invisible infrastructure. That which is not explicitly represented will have trouble getting the attention that it may deserve. On the other hand, some groups of nurses oppose the NIC on the grounds that not being represented gives them more flexibility, also noting that classifications and standards provide a basis for more detailed and oppressive monitoring of their work, and that high status groups, like doctors, are in general subject to less detailed description and supervision.
There is also a tendency for database intensive organizations to resist change, and hence to freeze a status quo, because it can be very difficult to change the structure of a large database once it has been deployed; hospital databases are some of the best examples one can find of legacy systems. The difficulty of changing database strucuture also implies that any associated classification schemes and standards will be difficult to change. Moreover, mechanistic and reductionist views of organizational operation tend to be reinforced, because they are easier to implement in a database and its application programs for analysis and reporting, than would be the more "holistic," "humane," or "ecological" views that the nurses might tend to favor; for the same reason, quantification is reinforced.
The view that computer systems tend to foster institutional inertia rather than institutional change is also made in a handout, The Myth of the Computer Revolution, by Neville Holmes, IEEE Computer, November 1998, pp 121-122. (Although Holmes sounds like a bit of curmudgeon, his piece is fun and easy to read; he makes his points clearly, though he tends to overgeneralize, and his arguments aren't always very tight.)
7.4 Information Technology "on the Fringe"
I recently participated in a panel discussion at a conference in Buenos Aires, Argentina (9 September 1999), on information technology in developing nations. The panel was entitled "Information Technology on the Fringe," and during my short presentation, I used ANT to clarify (I hoped) some terms that are often used in discussing this issue.
It turned out that the word "fringe" refered here to what are often called "developing" countries, and sometimes called "second world" countries, among which Argentina may be included. (It is interesting to notice that these terms are all euphemsms, used instead of something crude like "poor country," and that "fringe" is a new euphemism.) However, the term "fringe" is suggestive, and can be given a fairly precise meaning, by saying that it refers to geographical areas where the density of links in the relevant network is low-ish, but not very low (being very low would bring us into "undeveloped" or "third world" countries). So Silicon Valley, with its very high connectivity, is definitely not fringe, nor is the Pacific Ocean, with its very low connectivity. (Actually, the word "fringe" makes the most sense if there is a sudden drop in density, rather than a smooth gradual drop.)
For two other examples, the term "appropriate technology" can be defined as a technology the required links of which will fit in well with links that are already in place; those existing links are then considered "infrastructure" for the new technology, again relative to the network that is appropriate. For example, PCs need reliable electrical power, good repair technicians, quickly available spare parts, and a reasonable telephone system. ("Appropriate technology" is often recommended as a powerful guideline for introducing technology into developing countries, following the work of E.F. Schumacher, well known as author of the book Small is Beautiful.)
It is important here that both the technology and its context are represented as networks, so that we can talk about the interface between them; it is also important that these networks are heterogeneous, including both human and non-human actors. Of course, my definitions are no big deal, and in particular, they are not very precise by scientific standards. Moreover, following the discussions in Section 7.2, there will often be problems with applying them in practice. But they can bring a greater degree of precision than is usual to discussions of this important topic, by encouraging us not to ignore the infrastructure that is generally invisible in developed countries, and to include both human and non-human agents in that infrastructure.
7.5 So What?
It seems that one can see certain errors repeated again and again in information technology businesses. One of these is making an overly ambitious and overly precise business plan, and then trying to stick to it to the bitter end. This is particularly common in startups, which by their nature are often committed to going all out after an ambitious goal. But what we have learned from actor network theory suggests that business plans should avoid being overly committed and precise, and instead should include contingency planning: they should sketch and cost out one or more scenarios that seem, at that time, the most plausible, and explicitly budget for replanning at a certain point, where the most plausible scenarios will again be sought. We all know that IPOs are a gamble, and that this gamble usually fails; this empirical fact can be seen as a good argument for the impossibility of making precise predictions about the social effects of technology.
Anyone who has worked in the computer industry, and especially in software development, will have seen many instances of the phenomena described by actor network theory, and will also have seen many instances of the kinds of myth and foolishness that it is capable of exposing, including naive optimism, hagiography, and technological determinism. In my opinion, a careful contemplation of actor network theory, including a number of good case studies, would be excellent preparation for high technology managers.